1. Please complete the special inquiry form with the information bellow.
- Product Name
- Inquiry details
- Proof of purchase(invoice/screen shot of purchase history)
- Image of defects.
2. We will inform you whether we can support your inquiry and the replacement process. It may take up to 5 working days for the reply.
3. Please return the defective product to our office. The item must be returned to us for replacement.
4. We will inspect the product and send you the replacement.
Notice about replacement process
- We ask all customers to provide us the pictures of defective location.
- The packaging is designed to protect the product itself, and unfortunately we will not offer a replacement unless the product itself is damaged or defective.
Customer Service Policy
Our customer service policy covers the initial factory defect upon arrival which is purchase at officially authorized store by Blythe.
Please note that re-sale, second-hand or gifted item are not covered by our support.
Since we only support initial factory defects, we are not able to accept the inquiry about the products which is on customer’s possession longer than 6 months.